Warranty and non-warranty service
Today even basic camera equipment is complex and has to be in optimal working order to function at it's best. When your gear falls below this standard then it is time to take advantage of our repair department. Whether there is a malfunction that needs repair or you just want to have a piece cleaned and adjusted, we are here to assist you.
Our services range from simple cleaning, to make sure you are ready for those vacation or holiday shots, to repairing cameras, lighting, and darkroom equipment. Be sure to read our repair policies and check out this section of our site for more details. If you have any questions or want further information, feel free to call, email, or stop in and talk to us.
Dodd Camera offers a wide range of services in our repair department. These include, but are not limited to, the cleaning and repair of the following types of equipment:
We are not limited to the list above. If you don't see your item listed, call or email our repair department.
Minimum service charge is $40
We collect this at time of drop-off. It will be deducted from the total repair cost unless you decline to have the item serviced. You may pre-approve a repair up to a specific dollar amount. You will receive a written quote only if the repair cost is greater than the amount that you have approved.
For items purchased from us within the past 90 days the minimum charge will be waived.
For items purchased from us more than 90 days ago, but still under warranty, the minimum service charge will be discounted 50% to $20.
Repair Policies & Procedures
What to expect with your repair:
Most repairs are completed in four to six weeks although some take longer. Parts availability is what typically delays the process.
You will be notified as to the cost of your repair before any work is performed.
It can take up to four weeks to receive the written price quote.
The sooner you approve the quote, the faster your camera will be returned.
You can contact us via fax at (216) 361-6819, via email at firstname.lastname@example.org, or via phone at (216) 361-6809.