Customer Service

Shipping & Delivery
All orders are shipped via UPS Ground unless otherwise specified at time of purchase. Any order that is elligible for our "Free Shipping" promotion will be shipped via UPS Ground.
Privacy & Security
Privacy and Security are serious subjects at Dodd Camera. Rest assured that we do our best to protect your data.
Returns & Replacements
All orders come with a 10 day return policy and a 30 day exchange policy. You are responsible for return shipping. All returns and exchanges must include original packaging, as well as all items that were originally included with the product that you wish to return (cables, batteries, chargers, blank warranty cards, etc.). If any items are missing, or the product is determined to be in a condition other than new, a 20% restocking fee may be incurred. Dodd Camera is reserving the right to refuse any return, exchange, or upgrade at our discretion.
All returns, upgrades, or defective exchanges must be returned to:
Dodd Camera
Attn: Online Return Department
2077 East 30th St.
Cleveland, Ohio 44115
Ordering
All orders that are not placed in one of our retail stores is required to be purchased by the customer through our online store. We are not able to take orders via phone or email at this time. If you need help placing your online order, give our online sales support number a call at: (855) 544-1705
Payment, Pricing & Promotions
Payment for your order will be collected at the time of shipment. Dodd Camera reserves the right to refuse a sale due to website malfunctions, or any other error that may result in a loss.